Shipping & Returns
Ordinary Matter offers a 14 day return policy from delivery date. We'll gladly refund any unworn, unwashed, unaltered merchandise with original tags attached. If for any reason you aren't satisfied with your purchase please email us at email@example.com within 14 days of receiving your order to get the return process started.
Returns will not be accepted if the item has been worn, altered or damaged. Ordinary Matter will not be responsible for return shipping cost at this time. Please note that original shipping costs will not be refunded on your order. Final sale items cannot be returned, exchanged or eligible for store credit. Ordinary Matter reserves the right to determine eligibility for returns.
If you would like to exchange an item, we ask that you place a new order for the size/color you are wishing to exchange for. This ensures that your item is not sold out by the time we receive your return package.
Final Sale Items
All Intimates, Accessories and items marked as "Sale" are all final sale.
We charge a flat $5 shipping and handling fee anywhere in the United States. Please allow 1-2 business days for processing. All orders are shipped via USPS with a tracking number. International shipping fees and timelines vary by location.
Please note Ordinary Matter will not be responsible for items delivered to incorrect addresses provided at checkout, please verify that info twice.
Which payment methods are accepted?
We accept all major credit cards, ApplePay, PayPal and Venmo.