Many of your questions can be found below. If you can't find the answer you're looking for please get in contact with us by using the Contact Us tab below or by sending an email to firstname.lastname@example.org
Returns & Exchanges
Not in love with your purchase? We’re here to help! Ordinary Matter has a 14 day return & exchange policy. We'll gladly return or exchange unworn, unwashed, unaltered merchandise with original tags attached. If you wish to return or exchange your item we ask you to fill out the return form that can be found in the ‘My Account’ page. Don’t have an account? No problem! please email us at email@example.com to get the process started.
Returns will not be accepted if the item has been worn or damaged. Ordinary Matter will not be responsible for return shipping cost at this time. Please note that original shipping costs will not be refunded on your order. Final sale items cannot be returned or exchanged. Ordinary Matter reserves the right to determine eligibility for returns and exchanges.
Please mail your return items to the following address:
Ordinary Matter Returns
4335 Hamilton Street, Ste 1, San Diego CA 92104
Final Sale Items
All items marked as "sale", intimates, accessories are final sale.
We charge a flat $6 shipping and handling fee anywhere in the United States. Please allow 1-2 business days for processing. All orders are shipped via USPS with a tracking number. Most orders will arrive in 3-5 business days if you are located in the United States. International shipping fees and timelines vary by location.
Please note Ordinary Matter will not be responsible for items delivered to incorrect addresses provided at checkout, so please verify that info twice.
Which payment methods are accepted?
We accept all major credit cards in addition to paypal.