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Help

Many of your questions can be found  below. If you can't find the answer you're looking for please get in contact with us by using the Contact Us tab below or by sending an email to shopordinarymatter@gmail.com and we will get back to you shortly.

Returns & Exchanges

Not in love with your purchase? We’re here to help! Ordinary Matter offers a 14 day return policy from delivery date. We'll gladly refund any unworn, unwashed, unaltered merchandise with original tags attached. Please email us at shopordinarymatter@gmail.com to get the return process started.

Returns will not be accepted if the item has been worn, altered or damaged. Please note that original shipping costs will not be refunded on your order. Final sale items cannot be returned or exchanged. Ordinary Matter reserves the right to determine eligibility for returns.  

 

Final Sale Items

All items marked as "Sale", Intimates and Accessories are Final Sale. 

 

Shipping 

We offer free standard shipping on all U.S. orders, please allow 1-2 business days for processing. All orders are shipped via USPS with a tracking number. International shipping fees and timelines vary by location. 

Please note Ordinary Matter will not be responsible for items delivered to incorrect addresses provided at checkout, so please verify that info twice. 

 

Which payment methods are accepted?

We accept all major credit cards, ApplePay, PayPal and ShopPay.